Find answers to common questions, or reach out to our team — we're here to help you crush your goals.
Quick answers to the most common questions about Novra.
You can cancel your Novra subscription at any time through your device's app store. On iPhone, go to Settings → Apple ID → Subscriptions, then tap Novra and select Cancel Subscription. Your access continues until the end of the current billing period.
When you set up your profile, Novra's AI analyzes your fitness goals, experience level, available equipment, and schedule. It builds a weekly training split designed for your body and goals — and adapts over time as you log workouts and progress.
Tap the Nutrition tab, then the + button to add a meal. You can scan food with your camera, scan a barcode, or enter it manually. Novra's AI recognizes the food and instantly estimates calories, protein, carbs, and fat.
The AI body analysis uses your progress photos to assess your physique and track changes over time. It provides personalized recommendations on what to focus on in your training and nutrition. Photos are processed securely and never shared.
Go to Profile → Settings → Account → Delete Account. This permanently deletes your account and all associated data. This action cannot be undone. If you're having trouble, contact our support team at [email protected].
Refunds are handled by Apple (App Store) or Google (Play Store), not directly by Novra. You can request a refund through Apple's Report a Problem page at reportaproblem.apple.com. Our team is also happy to help — email us at [email protected].
Yes — your data syncs automatically across all devices signed in with the same account. Simply sign in on your new device and your workouts, nutrition logs, and progress will be available instantly.
Can't find what you're looking for? We'll get back to you within 24 hours.
We'll respond within 1 business day.
Our policies on how we collect, use, and protect your data.
Last updated: March 8, 2026
Novra ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Novra app.
We collect information you provide directly, including:
We use your data to:
We do not sell your personal data. We may share data with trusted third-party service providers (e.g., analytics, cloud infrastructure) solely to operate the app. These partners are bound by confidentiality obligations and may not use your data for their own purposes.
Health and body-related data is treated with the utmost care. Photos submitted for AI analysis are processed securely and are not used for any purpose other than providing your analysis. You can delete your data at any time from within the app.
We retain your data for as long as your account is active, or as needed to provide services. You may request deletion at any time by emailing [email protected].
Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us at [email protected] to exercise these rights.
For privacy-related questions, contact us at [email protected].
Last updated: March 8, 2026
By downloading or using the Novra app, you agree to these Terms of Use. Please read them carefully.
Novra is intended for personal, non-commercial use. You must be at least 13 years old to use the app. You agree not to misuse the app, including attempting to reverse-engineer or exploit any features.
Novra provides fitness and nutrition information for general wellness purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before starting any new fitness or diet program.
You retain ownership of content you create in the app. By submitting photos or other content, you grant Novra a limited license to process that content solely to provide the service to you.
All content, branding, and technology in the Novra app is owned by Novra and protected by intellectual property laws. You may not reproduce or distribute any part of the app without written permission.
To the maximum extent permitted by law, Novra is not liable for any indirect, incidental, or consequential damages arising from your use of the app.
We may update these terms from time to time. Continued use of the app after changes constitutes acceptance of the updated terms.
For any questions about these terms, contact us at [email protected].